CANCELLATION & REFUND POLICY


Any property professional can cancel and request for refund within 30 days of payment. The property professional must send us cancellation email to info@follionproperties.com and state the reasons for the cancellation.

We would only accept cancellation and make refunds for any subscription plan payment within 30 days. Any request for cancellation and refund outside 30 days would be rejected.

If we received your cancellation email within 30days, we will send your cancellation acceptance mail within 7 working days and process your refund within 14 working days. Receiving your refunds would now depend on our Payment Gateway Services Provider, PayPal or Barclays Bank UK PLC depending on the method of payment you used during your payment.

Furthermore, the followings rules and procedures would be followed:

PAYMENT BY CARD:

  • We will only make refund to the card we received payment from.
  • We will deduct any Payment Gateway Services Provider or PayPal charges deducted from the money when we received the money from you.
  • We will process your refund based on the amount received but we can’t determine the exchange rate during your refund period.

PAYMENT BY BANK TRANSFER:

  • We will only make refund back to the account we received the money from.
  • We will deduct any Bank Charges when we received the money and when we are sending the money back to you. .
  • For any foreign payment, we can’t determine the exchange rate during your refund period. .